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Reset the GLS580’s infotainment system to its factory settings.

A software glitch is responsible for the CarPlay problem.The connected USB port on your GLS580 does not support CarPlay.Try a different cable, preferably original Apple cable. The Lightning-to-USB cable you’re using is defective.CarPlay is disabled in your iPhone, go to ‘Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps’ and enable both CarPlay and Siri.If Apple CarPlay does not start on your GLS580 when you plug in the USB cable and there is no CarPlay icon in the list of apps in the infotainment system, it can be due to a number of reasons: CarPlay not working on Mercedes-Benz GLS580 If you’re unsure which USB port supports CarPlay on your particular GLS580 variant, then consult your vehicle’s owners manual – or you can try plugging in the cable, one by one, in all the USB ports in dashboard and center console. And you can open Apple CarPlay again by selecting its button on home screen. You can go back to default infotainment system display on GLS580 by selecting Mercedes icon in CarPlay. After a brief moment, CarPlay will launch on the infotainment system display.Select Automatically, which ensures automatic launch of CarPlay whenever you plug-in your USB cable. The first time you connect your iPhone, a prompt appears in your GLS580: “How should Apple CarPlay be started?”.This allows the use of CarPlay with your GLS580 while phone is locked. Touch Allow on your iPhone when prompted.Connect your Apple iPhone to your Mercedes-Benz GLS580 USB port using an Apple-approved Lightning-to-USB cable.If you can’t see CarPlay or Siri & Search under your iPhone settings, then go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps, and make sure both CarPlay and Siri & Search are enabled.